Shipping Policy

Welcome to Zentham (zentham.com). We are dedicated to ensuring that your Ayurvedic wellness products and herbal formulations reach you safely, securely, and swiftly right to your doorstep across India.

1. Order Processing Time

• All orders are verified, securely packed, and dispatched from our central warehouse within 24 to 48 business hours of successful order confirmation.
• Orders placed on Sundays or national/state public holidays will be processed on the immediately following business day.
• For Cash on Delivery (COD) orders, our automated verification system or customer care team may send an OTP or contact you via WhatsApp/call to verify the shipping address prior to dispatch.

2. Estimated Delivery Timelines

We work with premier national logistics providers to ensure the quickest delivery possible. The estimated delivery timelines from the date of dispatch are as follows:

*Please note: Delivery timelines are estimates and may be subject to minor delays during festivals, extreme weather conditions, or unforeseen regional logistics disruptions.

3. Shipping Charges

• Prepaid Orders (Cards, Net Banking, UPI, Wallets): FREE SHIPPING across all serviceable pincodes in India.
• Cash on Delivery (COD) Orders: FREE Shipping on orders above ₹499. A nominal handling fee (₹40 – ₹50) may apply for COD orders below ₹499 as clearly indicated during checkout.

4. Logistics & Delivery Partners

To ensure high serviceability and safe handling of our herbal juices and supplements, we fulfill our shipments via Shiprocket aggregation network, utilizing top-tier logistics partners including Delhivery, Blue Dart, DTDC, Xpressbees, Shadowfax, and Ecom Express.

5. Real-Time Shipment Tracking

As soon as your parcel is dispatched from our fulfillment center:

• You will receive an automated notification via SMS, WhatsApp, and Email containing your unique Air Waybill (AWB) tracking number and courier link.
• You can also track your shipment live at any time directly on our website at zentham.com/track-order by entering your Order ID and phone number.

6. Tamper-Proof Packaging & Delivery Inspection

All Zentham juices and health supplements are packaged in high-grade, leak-proof, tamper-evident containers with internal protective cushioning.

7. Non-Delivery, Address Errors & RTO

• Our delivery partners make up to 3 delivery attempts before marking a package as Return to Origin (RTO).
• Please ensure that your complete delivery address, landmarks, and 10-digit mobile number are entered accurately at checkout.
• If an order returns to us due to an incorrect address, wrong pincode, or customer unavailability after 3 attempts, re-shipping charges may apply for re-dispatch.