Cancellation Policy

We understand that plans can change. Zentham (zentham.com) provides a simple and transparent order cancellation process.

1. Cancellation Before Dispatch

• Orders can be cancelled before warehouse fulfillment and courier handover.
• To cancel, log into your account at zentham.com, navigate to "My Orders", and request cancellation, or immediately contact our customer support team via email at contact@zentham.com or WhatsApp at +91 8292149326 with your Order ID.
• If the order has not been handed over to the courier, cancellation is executed immediately.
• For prepaid orders cancelled before dispatch, a 100% full refund is automatically credited back to your original payment method within 5 to 7 business days.

2. Cancellation After Dispatch (In Transit)

• Once an order has been picked up by the courier partner and an Air Waybill (AWB) tracking number has been generated, electronic cancellation is no longer possible.
• In this case, you may simply decline delivery ("Refuse Order") when the courier delivery executive arrives at your doorstep.
• Once the rejected parcel returns to our warehouse and is received in intact condition, your prepaid refund will be processed within 5 to 7 business days (nominal return courier handling fees may be deducted where applicable).

3. Cancellation of Cash on Delivery (COD) Orders

• COD orders can be cancelled free of charge prior to shipping by responding to our verification SMS/WhatsApp or calling our support line.
• Repeated doorstep refusal of verified COD orders without a valid reason may result in the suspension of the Cash on Delivery facility for that customer profile or address in future purchases.

4. Cancellations Initiated by Zentham

Under rare circumstances, Zentham reserves the right to cancel an order in whole or part due to:

• Temporary stock unavailability or quality assurance rejection during pre-pack inspection.
• Inability of courier partners to serve the specified pincode.
• Incomplete, inaccurate, or unverified contact information or delivery address.
• Detection of fraudulent payment activity or pricing inaccuracies caused by technical error.

If an order is cancelled by us, you will receive an immediate notification, and any debited funds will be refunded in full within 24 to 48 hours.