Refund Policy

At Zentham (zentham.com), we take immense pride in the therapeutic purity and quality of our authentic Ayurvedic extracts and wellness formulations. We want you to experience peace of mind with every order.

1. Eligibility for Refunds

A customer is entitled to a complete refund or free replacement under the following conditions:

• Transit Damage: The bottle arrived physically broken, cracked, or leaking upon delivery.
• Defective Seal: The inner tamper-evident safety seal was broken, missing, or compromised prior to initial opening.
• Incorrect Item: The product delivered does not match the item specified in your order confirmation invoice.
• Lost in Transit: The logistics partner officially marks the shipment as lost or undeliverable.
• Pre-dispatch Cancellation: A prepaid order successfully cancelled before warehouse handover and dispatch.

2. Non-Refundable Scenarios

In accordance with health, hygiene, and consumer safety regulations for consumable wellness products:

• Products where the safety seal has been broken or removed, or where the juice/supplement has been consumed or used.
• Claims submitted after the 5-day inspection window following delivery.
• Damage resulting from improper handling, negligence, or failure to follow storage instructions (e.g., leaving herbal juices un-refrigerated after opening).
• Minor outer cardboard box indentation during courier transit where the internal bottle and hermetic seal remain intact.
• Change of mind after the product has been dispatched or delivered.

3. How to Request a Refund / File a Claim

1. Contact our customer care team within 5 calendar days of receiving your order via email at contact@zentham.com or WhatsApp at +91 8292149326.
2. Provide your Order ID (e.g., Order #8) and registered phone number.
3. Attach clear photographs or a short video demonstrating the defect, broken seal, leakage, or incorrect label.
4. Our Quality Assessment team will review your ticket and communicate approval or resolution within 24 to 48 business hours.

4. Refund Modes & Processing Timelines

Once your refund claim is approved by our team:

• Prepaid Orders (Fastrr Checkout, UPI, Debit/Credit Cards, Net Banking):
  The refund is initiated immediately and credited back to the original source account within 5 to 7 business days, subject to your issuing bank's settlement cycle.
• Cash on Delivery (COD) Orders:
  Our support representative will request your verified bank account details (Account Number, Beneficiary Name, IFSC Code) or official UPI ID. The refund will be credited directly via NEFT / IMPS / UPI within 3 to 5 business days.

5. Missing or Delayed Refunds

If you have not received your credited refund after 7 business days from our approval notice:

• First, re-check your bank account statement or UPI transaction history.
• Contact your credit/debit card company or bank branch, as banks often take 2-4 days to reflect refunded balances.
• If you have checked and still have not received the funds, please write to us at contact@zentham.com with your Order ID, and we will immediately provide the Bank Reference / UTR Number for tracking.