Return & Exchange Policy

At Zentham (zentham.com), your wellness journey and trust in our Ayurvedic formulations are paramount. We strive to provide transparent and hassle-free return and exchange services.

1. Return & Exchange Guidelines

Because Zentham products are consumable Ayurvedic juices, health tonics, and herbal dietary supplements, strict hygiene, safety, and health guidelines govern our return policy:

• Eligible Items: Items that are damaged in transit, leaking, have broken or tampered safety seals, expired, or are physically incorrect.
• Condition of Returned Goods: The product must be in its original packaging, unopened, with the tamper-evident seal completely intact, accompanied by original invoice and batch labels.
• Ineligible Items: Bottles that have been opened, sampled, consumed, or altered cannot be accepted for return or exchange under any circumstances to prevent biological contamination risks.

2. Replacement & Exchange Process

If you received a defective, leaked, or wrong product and prefer a replacement:

1. Send a message to our support desk via WhatsApp at +91 8292149326 or email contact@zentham.com within 5 days of delivery.
2. Include photos or a short video showing the bottle defect, batch number, and package label.
3. Once approved, a fresh replacement bottle will be immediately dispatched to you at no extra shipping cost.
4. For verified broken glass/plastic bottles during transit, we do not require you to ship the shattered bottle back to prevent injury.

3. Reverse Pickup Service

• Whenever an item requires physical return, we will arrange a complimentary reverse courier pickup from your delivery address via our logistics network (Shiprocket).
• Please pack the item securely in its original box with proper cushioning.
• In pincodes where reverse pickup is unavailable, our team will instruct you to courier the product via India Post or a reliable standard courier. Zentham will reimburse the actual standard courier charges (up to ₹100 upon receipt of the courier slip).

4. Quality Verification & Refund/Exchange Fulfillment

Upon physical arrival of the returned product at our fulfillment center, our Quality Assurance team conducts a physical inspection within 24-48 business hours. Following verification:

• For Exchanges: Your new replacement package will be dispatched with priority tracking within 24 hours.
• For Returns: The approved refund will be processed back to your original payment mode (or bank account for COD) within 5 to 7 business days.