Privacy Policy

At Zentham (zentham.com), accessible across web and mobile platforms, your privacy and personal data protection are foundational to our relationship with you. This Privacy Policy outlines our practices regarding the collection, use, protection, and disclosure of personal information in strict compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

1. Information We Collect

When you visit, register, or make a purchase on zentham.com, we collect the following types of information:

• Personal Identifiers: Your full name, mobile phone number, email address, shipping address, billing address, and postal pin code.
• Transaction & Order Details: Information regarding items purchased, order amount, date and time of order, payment status, and order history.
• Payment Information: We do NOT collect, view, or store your sensitive credit/debit card numbers, CVVs, expiry dates, or net banking passwords on our servers. All financial transactions are processed securely through PCI-DSS Level 1 certified payment gateways (Fastrr by Shiprocket, Razorpay, Cashfree).
• Technical & Browsing Data: IP address, device type, browser information, pages visited, session duration, and cookies to ensure website speed, security, and mobile responsiveness.

2. Purpose & Use of Collected Information

We use your personal information for lawful and legitimate business purposes only, including:

• Processing, packing, and dispatching your orders.
• Coordinating doorstep delivery with our logistics partner (Shiprocket and integrated carriers).
• Sending order confirmations, invoice copies, and live tracking alerts via SMS, WhatsApp, and Email.
• Providing dedicated customer support, handling returns, exchanges, or refund requests.
• Detecting, preventing, and mitigating fraudulent transactions, security breaches, and technical bugs.
• Complying with applicable Indian taxation (GST) and consumer protection statutory obligations.

3. Data Sharing & Third-Party Disclosure

We strictly limit third-party access to your personal information. Data is shared only with vetted service providers necessary for fulfilling your shopping experience:

• Logistics Partners: Shiprocket, Delhivery, Blue Dart, DTDC, Xpressbees, etc., strictly for delivery and tracking purposes.
• Payment Aggregators: RBI-authorized payment processors (Fastrr, Razorpay, Cashfree) for secure transaction tokenization.
• Cloud & Hosting Infrastructure: Enterprise-grade encrypted servers maintaining security and uptime.
• Legal & Regulatory Authorities: Only when legally required under court orders, government notices, or applicable statutory laws in India.

4. Cookies & Tracking Technologies

Our website utilizes standard session and analytical cookies to remember items in your shopping cart, maintain authentication sessions, and evaluate site performance. You can choose to disable cookies through your browser preferences; however, doing so may impact shopping cart persistence and checkout convenience.

5. Data Security Measures

• All communications and data transactions between your browser and our servers are encrypted using industry-standard 256-bit SSL (Secure Sockets Layer) encryption.
• We enforce role-based administrative access controls, firewalls, and regular security reviews to protect your data against unauthorized access, loss, or misuse.

6. Your Rights Regarding Your Data

Under applicable Indian privacy regulations, you have the right to:

• Access and review the personal information we hold about you.
• Request corrections, updates, or modifications to inaccurate details.
• Request the deletion or deactivation of your account and personal profile from our records (subject to statutory retention requirements for GST and accounting audits).

To exercise any of these rights, simply email us at contact@zentham.com.

7. Grievance Redressal Officer

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer for Zentham is: